Return & Refund Policy

Effective Date: September 30, 2024

At the Eastern Pickle Company Ltd., we are committed to delivering high-quality pickles to our customers. strive to provide the best quality pickles to our customers. If, for any reason, you are not completely fully satisfied with your purchase, we are here to help.
    
1. Returns
If, for any reason, you are not satisfied with our products, you may request a return under the following conditions:

  • Eligibility: Returns are accepted only if the product is damaged, defective, or different from what was ordered.
  • Timeframe: You have 48 hours from the date time of delivery to request a return.
  • Product Condition: The product must be unused, unopened, and in the original packaging.
  • Proof of Purchase: A valid receipt or order confirmation is required for all returns.


2. Return Process
To initiate a return, please follow these steps:

  • Step 1: Contact our customer service at +8801321223799 with your order number and the specific reason as stated above for return.
  • Step 2: Once your return request is approved, we will send instructions for returning the product.
  • Step 3: Pack the product securely and send it to the address provided by our team.

Please note that shipping costs for returns may be the responsibility of the customer unless the product was defective or incorrect.


3. Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refundapproval or rejection of your refund. If the request is approved, the following terms apply:

  • Refund Method: Refunds will be processed to your original method of payment.
  • Refund Timeline: Please allow 7-10 business days for the refund to reflect in your account after the approval.
  • Shipping Costs: Shipping costs are non-refundable, unless the return is due to a defective or incorrect product.


4. Exchanges
We only replace items if they are defective or damaged. If you needTo request an exchange for the same item, please contact us at +8801321223799 or via email at [email protected]. 


5. Non-Returnable Items
The followingCertain items are non-returnable and non-refundable, including:

  • Products that have been opened or used.
  • Any itemProducts not in theirits original condition.
  • Perishable items past the expiration date.
  • Sale or discounted items.


6. Exceptions & Special Conditions
If your order qualifies for an exception based on extenuating circumstances (e.g. severe products defeats, regulatory issues), we will handle it on a case-by-case basis. Please contact our support team for assistance.

7.  Contact Us
If you have any questions about our Return & Refund regarding this Ppolicy, please feel free to contact us:

Email:  [email protected]
Phone: +8801321223799 (Call us 9:00 AMam to 10:00 PMpm)
Address: Uday Tower (Level 12), 57 & 57A, Gulshan Avenue, Dhaka 1212